Emergency Relief Information

24/7 Account Access From Anywhere

Direct Deposit, Navy Federal Online^® Account Access and free Web Bill Pay work together to ensure that your money is where you want it at all times, providing financial security and peace of mind during a crisis situation.

• Set Up Direct Deposit With Navy Federal
• Enroll in Navy Federal Online Account Access
• Pay Bills Online With Free Web Bill Pay

Access A Branch in an Emergency

Navy Federal follows the lead of local governments and military commands when making decisions to close our branches. Should an order to secure a base be issued after one of our branches has closed for the day, the branch will not open the following day.

We understand that members need access to their accounts, but our employees must comply with government-ordered evacuations for their own protection.

To find the nearest Navy Federal branch, visit our Locations Directory

Get Cash When Branches Are Closed

We recommend that you always carry at least two Navy Federal cards, so you have a backup card if one is lost or damaged. To learn more, visit our sections on Credit Cards and Debit Cards.

See Statements & Correspondence From Navy Federal

The U.S. Postal Service may suspend delivery of standard mail addressed to specific zip codes within the areas most affected. Until mail delivery is restored, members can view account transaction information through Navy Federal Online Account Access.

Make Payment Arrangements

If you need a payment extension on your existing Navy Federal credit accounts, please:

• Open and print the attached Disaster Recovery Account Update Form. (82kb)
  (You must have Adobe's Acrobat Reader in order to view this file.)
• Complete and mail or fax this form to Navy Federal.
  

  Fax #:	703-255-7560
  Mailing Address:	Navy Federal Credit Union PO Box 3100 Merrifield, VA 22119-3100

Contact Other Creditors

You will need to contact individual creditors to make arrangements concerning other financial obligations. If those institutions are affected by the emergency situation, you may want to visit their corporate Web site for possible updates/guidance.

Navy Federal also offers Personal Financial Counseling Service. Call 1-888-503-7106 for assistance.

FAQs on California Fires Insurance Claims

If you have a Navy Federal mortgage and you're a victim of the California fires, please see our FAQs on the insurance settlement process.

Be Prepared

For the latest information on emergency preparedness and tips on creating a family emergency plan, visit ready.gov.

For updated information, please continue to check back on this site.

Other Important Member Information